Job Location
Muscat
Country
Oman
Education Qualification
High Secondary School Diploma
Experience
At least 1 year preferably in retail, hospitality or brands
Skill/Knowledge
- Experience in a professional call center / BPO
- Experience in complaint handling
- Excellent verbal and written communication in English
- Proficiency in MS Office
- Good personality & immaculately groomed
Nationality
Omani
Job Description
- Interacting with customers over phone & by email for:
- Getting approvals for repair estimates
- Conveying any repair related information
- Prioritizing tasks to ensure timely fulfilment of SLAs
- Handling the basic level queries of customers
- Handling customer complaints and follow-ups
- Interacting with retail outlets for any service related queries
- Coordinating with the respective internal team members for finding solutions of issues
- Escalating of relevant issues to Managers
Last date to apply
25-Apr-2023
Additional comments if any
Good personality & immaculately groomed